Raising Spirits

Sports talk!! This week the guys explore the dynamics of local sports teams, their fandoms, and how winning affects (or doesn't) attendance and community support.

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In this latest episode of Raising Spirits, the guys discuss the significance of online reviews and reputation management in today's digital age but most importantly...how to recover from a bad one.

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Join us for Part 2 of our Coaching 101 episode! If you haven’t listened to Part 1 yet, we highly recommend starting there before diving into this episode. Will and Nate continue their conversation about the nuances of coaching, sharing personal experiences, insights on effective leadership, and some of the challenges that come with taking on a coaching role. Get comfortable, pour yourself a drink, and join the conversation!

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In this two-part special on Coaching 101, the guys cover coaching strategies and skills. We're talking the importance of understanding individual team members, of consistent coaching, addressing sensitive issues, and the impact of humanistic leadership. We talkin' practice.
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This week the guys cover the evolution of fantasy sports, its impact on workplace social networks, and the challenge of engaging frontline team members. As we always say, happy and engaged team members can only benefit the business.

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This week we conclude our two-part episode on the Service-Profit Chain. The guys discuss the differentiation of customer service, how engaged team members lead to engaged customers, and the importance of receiving feedback and making the best of it.

The real question is: Are you Team Jeep or Team Bronco?

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Everything you've ever wanted to know about the Service-Profit Chain. The guys delve into the philosophy, its impact on team members, and the importance of leadership in the hospitality industry (heck, all industries). Join us next week for Part Two in this series!

All Raising Spirits socials can be found at newstandardconsulting.com/raisingspirits. Please like and subscribe in all your favorite podcast apps.

This week the guys pull back the curtain on the glamorous, chaotic, and occasionally downright dirty world of gaming industry Executive Hosts, with two very special guests, Angel Flowers and Sabrina Moneypenny!

Follow Angel on Instagram at angel_the_jawn

and Sabrina (and Will's) RV adventures on Instagram and YouTube at

hockneysonthehighway

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Join us this week at Raising Spirits for GARDEN TALK. I kid, but if you ever wanted to know about Nate's peppers, this episode is for you.

The guys also touch on the fine line between business ethics and customer service. How far is too far and what price might one pay? (see Bryce Harper and FanDuel).

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Check out all our socials at newstandardconsulting.com/raisingspirits

This week the guys delve into the world of casino mergers and the potential fallout impact on both players and team members. Service-profit chain? Check. Customer loyalty? Check. Effective leadership? Double check.

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