Address key customer service issues with a new breed of unified customer service desktop solutions designed to improve agent productivity and the entire customer experience.

Raising the Stakes for Customer Service

Customer Interactions with Jacada is a podcast series that focuses on solutions to improve the customer experience. View these podcasts to get an insider's view of best practices in the call center, customer service metrics and current agent and customer satisfaction statistics. In addition, there are other hot topics to learn about, such as the latest in social media advancements and the evolution in cloud computing.

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Raising the Stakes for Customer Service

Raising the Stakes for Customer Service