What comes to mind when you think of conflict? Do you hide from it or do you jump right into the fray and battle it out? For most of us, our reactions will depend upon the situation. The way we deal with conflict among friends might be far different than the way we deal with conflict with our spouses.

Join expert/author Ralph Kilmann as he unravels the complex emotions we experience and sheds light on situational conflict handling. You won’t want to miss this fascinating discussion into the human psche!