In this episode of Software Leaders Uncensored, host Steve Taplin speaks with Evan Steele, CEO of Rater8, about his journey from investment banking to healthcare management and software development. They discuss the challenges of building a tech company, the importance of reputation management in healthcare, and the integration of AI in their services. Evan shares insights on leadership, the significance of financial acumen, and valuable lessons learned throughout his entrepreneurial journey. The conversation emphasizes the need for great customer service and the importance of hiring eager-to-please individuals in tech.