The Radio Bros' topics traverse from chatbots (or virtual agents or whatever you call them), to another rant about right-to-repair, project related shenanigans, and finally settling on the tipped Twitter Jar exposing user data. 

References:

• Virtual Agent (ServiceNow)
  https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/concept/virtual-agent-landing-page.html
• 'Right to repair' legislation - The rules explained
  https://s2s.uk.com/news/right-to-repair-legislation-the-new-rules-explained/
• EU introduces 'right to repair rules' for electrical goods
  https://eandt.theiet.org/content/articles/2021/03/eu-introduces-right-to-repair-rules-for-electrical-goods/
• Right to repair will extend lifespan of products, government says
  https://www.bbc.co.uk/news/business-57665593
• Louis Rossmann (YouTube)
  https://www.youtube.com/user/rossmanngroup/
• How water resistance ratings work for gadgets
  https://www.howtogeek.com/209024/htg-explains-how-water-resistance-ratings-work-for-gadgets/
• Twitter adds a 'tip jar' for good tweeting
  https://www.bbc.co.uk/news/technology-57021380
• Twitter Tip Jar may expose user's PayPal account
  https://www.techradar.com/uk/news/twitter-tip-jar-may-expose-users-paypal-accounts

Acronyms:

• OOB/OOTB (Out of the box)
  https://en.wikipedia.org/wiki/Out_of_the_box_(feature)
• BAU (Business as usual)
  https://en.wikipedia.org/wiki/Business_as_usual_(business)
• MVP (Minimum Viable Product)
  https://www.agilealliance.org/glossary/mvp/
• Agile/Scrum terminology available in the Scrum Guide
  https://scrumguides.org/scrum-guide.html

* This was recorded before Apple recently dropped their announcement for Self Service Repair. Don't worry. The Radio Bros will rant about that in a future episode.

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