In this episode, I pick up where we left off in Part 1 and go deeper into the real side of negotiation — reading body language and tone, controlling the tempo, asking calibrated questions, building a strong reputation, and knowing exactly when to walk away.

These are the same strategies that have helped me settle tens of millions of dollars in insurance claims — and they apply to everything from business deals to negotiating a raise.

Listen, take notes, and start applying these five techniques today.