This episode emphasises the importance of real-time customer feedback and social media listening for business success.

The discussion highlights how promptly addressing customer needs, using various feedback mechanisms (in-app surveys, live chat, reviews), and actively engaging on social media platforms can increase customer satisfaction, loyalty, and revenue.

Denyse provides numerous examples of companies effectively using these strategies and showcases data-driven techniques for analysing feedback to drive impactful improvements.

The discussion concludes by encouraging listeners to adopt a customer-centric approach built on continuous improvement and iteration based on real-time insights.

And invites those interested to book a time to delve deeper into the topic with Denyse; you'll walk away with at least three new ideas to try.