AI is everywhere but how is it actually helping Customer Success teams right now?

In this episode, I break down how CS leaders are using AI today to work smarter, not harder, from spotting risk early to personalizing at scale. You’ll walk away with real use cases, practical tips, and tools that can create impact without overwhelming your team or tech stack.

Some tools mentioned: Hook.co, Magnify.io, Gong, Userpilot, Whatfix, Sendspark. I’m not affiliated with these tools but I’ve either used them or seen them in action through my coaching and consulting with CS leaders.

We’ll cover:

• Five real AI use cases transforming CS
• How to get started with AI in CS (without drowning in tools)
• The biggest fears CS teams have around AI and how to lead through them
• Practical tips for piloting, integrating, and scaling AI the right way

🎧 Whether you’re curious, skeptical, or ready to scal, —this episode will help you lead your team into the next chapter of CS, with clarity and confidence.

Ways I Can Help You Level Up Customer Success:

1. Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
2. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
3. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!