I've had a lot of requests for real-world practical information from practitioners on the show and boy did we get a great guest to fulfill our audience wishes!

Nicole comes from the B2C world to Genesys, which is a B2B company. Using many of the skills she honed in customer marketing for companies like Visa, Nicole drove impressive increases in every important metric in customer marketing. This is the show for people who want to know EXACTLY what to do to drive customer marketing success at their organization.