Sonny Nguyen, multi-site Sushi Sushi franchise owner in Canberra, shares his journey from studying IT to building a growing food franchise business across multiple locations. 

From his early days working in-store to eventually taking ownership, Sonny talks about the realities of stepping into franchise business ownership and the lessons learned along the way.

Sushi Sushi is a well-known quick-service sushi brand operating across Australia, with Sonny managing several stores alongside food truck operations that service major events and busy public venues.

Sonny also shares insights into catering large-scale events such as tennis tournaments and upcoming major events like Formula 1, as well as his plans to continue expanding opportunities within the franchise network while balancing business growth with family life.

0:00 Introduction

0:40 Sonny’s early journey from IT to food franchising

2:18 Initial challenges — staffing, recruitment & team transition

4:05  Typical day running multiple franchise stores

6:39  Tennis tournament catering experience & event operations 

8:28 Event menu adaptation & customer behaviour insights

10:41 Challenges of food truck logistics & weather impact

12:00  Planning stock, preparation & event forecasting

12:52 Technology, ordering systems & new Sushi Sushi app launch

14:51 Major events — F1 Melbourne opportunity

16:58 Franchise head office support (marketing, HR, systems)

18:38 How Sonny relaxes outside business

19:46 One-word takeaway from franchising: earned

21:02 Wrap up

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Mark Crapper is the owner and franchisor of Lounge Repair Guys, bringing more than 30 years of experience in franchising and business broking into the role.

In this episode, Mark shares how he came to acquire the business, why the model stood out in a service-based industry, and what changed when he stepped from advising franchise systems to running one himself.

He breaks down the practical realities of owning and growing a franchise network from simplifying systems and automating admin, to choosing software that genuinely improves franchisee day-to-day operations.

Mark also explains what he looks for in franchise partners, why people skills matter more than trade backgrounds, and how knowledge-sharing across the network helps franchisees solve problems faster.

0:00 Introduction

0:28 Taking over a business with strong franchise foundations

1:43 Combining trade background with franchising experience

2:39 The reality of owning the entire franchise network 

5:00 What makes the right franchisee beyond technical skill

6:39 Finding and keeping rare talent in a specialist trade

8:05  Organic growth through franchisee referrals

9:11 Mark experience across multiple franchise industries

10:19 Mark’s day-to-day life as a franchisor

14:35 Always-on leadership and franchise support 

16:24 Why mobile repairs are central to the business model

18:58 Territory expansion and growth plans for 2026

20:42 Wrap up

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Christina Le Lievre is a Franchise Recruitment Expert at Bedshed, playing a key role in connecting the right people to the brand across Australia. Her journey into franchising began while she was still at university, where her early exposure to the industry, combined with a background in sales and customer service, naturally led her into franchise recruitment through a personal connection at Bedshed.

In her role, Christina manages franchise enquiries, lead generation platforms, CRM systems, and the full candidate journey from first contact through to store opening. She works closely with the business development and regional management teams, helping guide future franchisees through financial planning, training, site selection, and store setup.

0:00 Introduction

1:46 What a franchise recruitment expert actually does day to day

3:11 Recent store openings and adapting to different store sizes

3:55 A day in the life managing Bedshed franchise recruitment

6:19 Core systems Christina can’t live without, especially Zoho CRM 

7:44 Walking candidates through the value of joining the Bedshed franchise system

10:14 Common challenges in franchise recruitment and candidate contact

11:29 Being upfront about investment ranges and site fit-out variables

12:41 How Christina and Greg share responsibilities through the pipeline

14:57 Pre-opening training across systems, warehousing, and product education with regional support

16:15 Growth plans and target regions for new Bedshed stores 

17:46  Franchisee control over local area marketing with national team support

18:36 The advantages of starting a business with franchisor support behind you

19:26 Wrap up

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Melissa Fowler is a long-time franchise partner at Stellarossa Café in Queensland and a mother of four who balances family life with business ownership.

Starting her day at 4:30 a.m., Melissa oversees every aspect of her café’s operations, from opening the store and managing staff to handling rostering, orders, and community events. Over 14 years, she’s learned to master the art of multitasking, creating a workplace where staff develop diverse skills and enjoy meaningful customer interaction.

Melissa shares how flexibility, strong family support, and a hands-on approach help her manage the daily challenges of running a franchise. Beyond operations, she actively supports local charities and community events, such as fundraising for kids’ cancer and Project Pink for breast cancer awareness.

For Melissa, franchise ownership is both demanding and deeply fulfilling. Backed by systems like TANDA and Lightspeed and guided by Stellarossa’s supportive structure, she continues to grow her business while maintaining balance and purpose—proving that success in franchising comes from dedication, adaptability, and heart.

0:00 Introduction

0:43 A day in the life of a Stellarossa franchise partner

5:07 What café owners really do after the morning rush

7:08 Staffing the café and the different roles that keep daily operations running

9:38 Hiring staff and why showing initiative matters more than online applications

11:14 Starting a franchise journey without prior business experience and learning flexibility within a growing brand

13:29 Getting involved in community and charity events like fun runs and fundraisers to promote the brand while giving back.

15:47 Unexpected challenges of running a franchise business

18:44 Involving her sons in the family business — from early hands-on experience to school-based apprenticeships

20:00 Using tools like TANDA and Lightspeed to simplify rostering, wages, and reporting 

21:33 Describing franchise ownership in a few words

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Craig has been a Seal-A-Fridge franchisee for nearly two decades, carving out a career that combines independence, flexibility, and customer care.

With a background as a butcher and small business owner, Craig was looking for a change from long retail hours when he discovered Seal-A-Fridge. The fit was immediate, offering the chance to work on the road, manage his own time, and build strong client relationships.

Today, Craig runs his franchise with support from his family, balancing hands-on service with a lifestyle that gives him both freedom and stability. From early mornings on the road to quirky customer encounters, he’s built a reputation on honesty, reliability, and attention to detail.

Passionate about his work and grateful for the balance it brings, Craig continues to shape his business around the values of service, trust, and long-term client relationships.

0:00 Introduction

0:22 Prior business experience before joining Seal-A-Fridge

2:47 A day in the life of Craig as a Seal-A-Fridge franchise owner

3:50 Craig on the reality of flexibility as his own boss

4:33 The biggest reward or best part of being a franchisee

6:47 The tools Craig relies on to keep business running smoothly

8:07 How Craig attracts customers through social media and van branding

10:10 Managing stress and the challenges of life on the road

11:20 Funniest and quirkiest customer experiences on the job

12:39 Craig’s personal rituals and routines that keep the day moving

16:45 How long fridge seals really last in different settings

17:15 The changing balance between commercial and residential clients

19:33 Future plans for the next 6–12 months and beyond

20:03 Wrap up

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Shannon and Jed are Regional Franchise Owners of Urban Clean on the Gold Coast, bringing their strong operational and people-focused backgrounds into a new industry. With careers in hospitality and operations behind them, they made the leap into business ownership after weighing up property investment versus franchising and found the right fit in Urban Clean.

In the very first podcast appearance on Reality Bites with host Kat Hargraves, they share how they’ve built a thriving business over the past year and a half while balancing the flexibility of working from home with the demands of client relationships and franchisee support. 

Passionate about coaching and developing others, they’ve embraced the Regional Franchisor role, helping new franchisees gain the skills, confidence, and systems needed to grow. For Shannon and Jed, the most rewarding moments come from seeing their franchisees succeed whether it’s buying a new car, earning glowing client feedback, or finding financial freedom.

With Kat guiding the conversation, they reflect on the highs and challenges of franchise ownership and share their vision for the future of Urban Clean as brand awareness grows and momentum builds.

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