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Rearchitecting Your Business Operating Model for Superior Customer Experience
In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience? Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group Guest Bio: More on this Episode: More on Innovation: More on Digital Transformation: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
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In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience? Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group Guest Bio: More on this Episode: More on Innovation: More on Digital Transformation: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor: