In this episode, I sit down with Heather Blevins, Content Programming Lead at JS Held, and a passionate leader and advocate who’s shining a much-needed light on the mental health challenges faced by claims professionals. Heather shares how her own experiences in the field inspired her to take action, to name what so many in the industry feel but rarely talk about: burnout, compassion fatigue, and the emotional toll of the work. 

Heather discusses the important work of Project 55, a non-profit examining the mental well-being of insurance professionals, and a study she is working on, Heather is helping bring data and humanity together to drive meaningful change. Heather also talks about what it means to create psychological safety in an industry built around other people’s hardest moments.