Open communication, clear expectations and constructive feedback are essential components of effective leadership. Through comparisons of management and parenting, Andrew Quagliata, senior lecturer of management communication at the Cornell Nolan School of Hotel Administration, outlines strategies for stronger communication in any setting during this episode of the Cornell Keynotes podcast, hosted by Chris Wofford and brought to you by eCornell.

This episode covers:

• Interpersonal communication in the workplace
• High caring and high expectations
• Presence, responsiveness and trust
• Relationship-first approach to constructive criticism
• Individualized support
• Proactive conflict management
• Expectation setting
• Performance reviews

Learn more in Andrew Quagliata’s online certificate programs from eCornell:

• Business Writing
• Communications 360
• Persuasive Communication
• Business Communication

You can also visit Quagliata’s website to read his recent blog posts:

• “Tough Love”
• “Providing Radically Candid Feedback”
• “3 Ways That Being a Good Parent is Like Being a Hostage Negotiator”

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