Sign up to save your podcasts
Or
Share Recipe for Customer Service Success Audiobook by Rebecca L. Morgan
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Recipe for Customer Service Success Audiobook by Rebecca L. Morgan
Please open https://hotaudiobook.com ONLY on your standard browser Safari, Chrome, Microsoft or Firefox to download full audiobooks of your choice for free.
Title: Recipe for Customer Service Success
Author: Rebecca L. Morgan
Narrator: Rebecca L. Morgan
Format: Abridged
Length: 32 mins
Language: English
Release date: 09-26-03
Publisher: Morgan Seminar Group
Ratings: 3 of 5 out of 5 votes
Genres: Business, Career Skills
Publisher's Summary:
This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success. The concepts are illustrated with relevant stories and examples. Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and what to do if your customers have become "Nordstromized."
©2002 Rebecca L. Morgan; (P)2002 Morgan Seminar Group
Members Reviews:
Superficial Lecture
I've listened to several books on customer service from audible. This lecture ranks as the worst. It is trite, full of euphemisms, and focuses mainly on the food service industry. It is a taped recording of the author's lecture which is read in a monotonous voice. I would not recommend wasting any money or credits on this lecture.
View all episodes
By DOWNLOAD FULL AUDIOBOOKS FOR FREE ON HOTAUDIOBOOK.COMPlease open https://hotaudiobook.com ONLY on your standard browser Safari, Chrome, Microsoft or Firefox to download full audiobooks of your choice for free.
Title: Recipe for Customer Service Success
Author: Rebecca L. Morgan
Narrator: Rebecca L. Morgan
Format: Abridged
Length: 32 mins
Language: English
Release date: 09-26-03
Publisher: Morgan Seminar Group
Ratings: 3 of 5 out of 5 votes
Genres: Business, Career Skills
Publisher's Summary:
This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success. The concepts are illustrated with relevant stories and examples. Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and what to do if your customers have become "Nordstromized."
©2002 Rebecca L. Morgan; (P)2002 Morgan Seminar Group
Members Reviews:
Superficial Lecture
I've listened to several books on customer service from audible. This lecture ranks as the worst. It is trite, full of euphemisms, and focuses mainly on the food service industry. It is a taped recording of the author's lecture which is read in a monotonous voice. I would not recommend wasting any money or credits on this lecture.