What qualities define a leader and how does one become successful? Jamey Barbas, project director at the New York State Thruway Authority, and Jill Tietjen, president and CEO of Technically Speaking, Inc., join our host, Anna Franz, to craft a brilliant process for successful leadership. The guests elaborate on characteristics of exceptional leaders and provide their own fascinating anecdotes from their work experiences. To conclude, Jamey and Jill emphasize the importance of emotional intelligence, the need to excite people about their careers, and empowering innovation in the workplace.