Alliance NOW! Risk & Insurance Podcast Series

Recipes for Restaurant Risk Management Success

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Featured Guest

Jay Gates

Managing Director, Gallagher National Restaurant Practice
20+ years in insurance, former Applebee’s risk leader, RIMS committee member, and Kids Chance Nebraska board member.

What We Cover
  • Jay’s unexpected path into risk and insurance
  • Lessons learned investigating EEOC claims early in his career
  • Leadership principles developed while managing large claims teams
  • Building a full ERM program for 165+ Applebee’s locations
  • The most surprising and severe claims in restaurant operations
  • How Gallagher reduces the total cost of risk for restaurant clients
  • Innovative approaches including captives and proprietary analytics
  • Underestimated risks: cyber breaches + product recalls
  • The growing impact of AI on restaurant ops and risk
  • Privacy + liability concerns tied to AI adoption
  • The future of restaurant risk management over the next decade
    • Key Takeaways
    • Restaurant risks are broader than most expect. From contaminated produce to liquor liability fatalities, claims can escalate fast.
    • Cyber and product recall coverages are essential, despite being commonly undervalued.
    • AI will reshape restaurant risk—from customer service to operations tracking—creating both efficiencies and new exposures.
    • Gallagher’s differentiator is proactive service, deep data analysis, and tailoring insurance strategy to each client's risk tolerance.
    • Risk leaders benefit from diverse career experiences, which Jay draws on daily.
      • Resources & Links
      • Learn more about the Restaurant Risk Professional (RRP) certification:
        riskeducation.org/restaurant-RiskPro
      • Explore additional Alliance Insights episodes at riskeducation.org

        • Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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        Alliance NOW! Risk & Insurance Podcast SeriesBy The National Alliance for Insurance Education & Research
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