Dive into a captivating episode of 'Recipes for Success' featuring Katy Moses, founder of KAM Insights.

In this engaging conversation, we reflect on the challenges and triumphs of the hospitality sector in 2023 and look ahead to what 2024 holds. Katy shares her expert insights, drawn from extensive research, on evolving consumer demands and how businesses can provide exceptional 'value for money'. Join us for a thought-provoking discussion that not only reviews the past year but also sets expectations for the future of the hospitality industry.
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Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

Hospitality is all about the people and in this episode Matt Grimshaw, hospitality People & Culture expert, is on a mission to transform workplace experience. As the industry struggles to find, recruit and retain the people they need, Matt talks about the critical lessons learned; how operators can develop the practical skills to deal with people, create workspaces that drive genuine engagement and help teams - and businesses - stand out.

Matt Grimshaw is founder of new People Experience Platform Youda. Before he started Youda, Matt spent over a decade working as a consultant in the People and Culture space, helping companies like McDonalds, Nando’s, Hilton, Pizza Express, Five Guys and Costa experiment with new ways of working designed to make their people happier, improve customer experiences and business performance.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

In this episode, Katy Moses, founder and MD of hospitality insight consultancy KAM, makes her passion for hospitality clear as she talks to Ollie about the benefits of the sector to our economy, social fabric, and mental health. Listen in as Katy looks at the challenges the sector faces, why the sector is so important to UK Plc, as well as get an insight into the ups and downs of running your own business. 

Katy Moses founded KAM, in 2014. As well as running a successful agency, Katy is also a Bii Trustee and an advisor for Only a Pavement Away. She is also a judge of the Bii Licensee of the Year Award, Restaurant Marketer and Innovator Awards and the Great Taste Awards, as well as a Plan B and Otolo mentor. Katy and KAM have also created Pedalling for Pubs, the hospitality initiative that raises money and awareness for the LTC and OAPA.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

When Chris Shelmerdine opened the first The Coffee House outlet with his brother Steve – 11 years ago in Lymm, Cheshire – they sought to reimagine the local coffee shop experience. From day one, the ethos has been to exclusively serve its own roasted coffee and hand-produced food, while fostering a strong sense of community. When customers enter one of The Coffee House’s 13 stores, they are immersed in a local experience, surrounded by wall art that captures and pays homage to the area’s heritage.

Listen to Chris as he talks about the highs and lows of building a high street coffee shop business from scratch, from competing with the big brands through to the important role of tech and how the team is scaling for their next phase of growth. 

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

In this episode Zupa's CEO, Ollie Brand, is in conversation with William Baxter (Bill). Bill is a British foodservice and hospitality entrepreneur, playing a leading figure in the industry for over 30 years before retiring. Beginning his career working at the Selfridge Hotel straight out of catering college, Bill went on to build and lead some of the most respected and recognised providers in the foodservice sector, including Baxter and Platts and BaxterStorey. Awarded a CBE for services to the catering industry in 2010, Bill continues to serve the sector as Chairman of hospitality charity, Hospitality Action. 
Listen in as Bill discusses the importance of People, the challenges of recruiting  today and reveals what he thinks makes great hospitality talent.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

John Harris trained at Bournemouth College of Catering straight from school and his path through the hospitality industry has been eventful. From being one of the first development chefs for Catering and Allied, where he helped develop their ground breaking food strategy through the 1990’s, to becoming co-founder of The Good Eating Company in 1999, which built a reputation for food integrity and innovation within the London B&I market and later sold onto Sodexo. Today John is partner at hospitality consulting firm, Confab. 

John is a great storyteller! Listen in to him speaking to Zupa CEO, Ollie Brand, as he unpacks the secrets of his success, shares his views on the key priorities for hospitality companies and the challenges he sees moving forward. 

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

As this interviews brings to life in spades, Kieron oozes passion for what he himself calls ‘this beautiful obsession of ours that is hospitality’. Having started his career in catering, today Kieron is putting his money where his mouth is as a serial entrepreneur, managing a blended portfolio that benefits from his hospitality skills and experience. Kieron is co-founder of EXP101, an events and content creation business built to connect people through sharing stories, co-founder of Otolo, the hospitality mentoring community that will enable people across the industry through their development, he's also a Springboard Ambassador, and non-exec director of The Fermentation Station UK.

Show notes

References made on the episode:

Kieron's video on social media - https://twitter.com/KAMMediaInsight/status/1608246920065024002

Unreasonable Hospitality book - https://www.amazon.co.uk/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573/

Unreasonable Hospitality TED talk - https://www.ted.com/talks/will_guidara_the_secret_ingredients_of_great_hospitality

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

In our latest podcast Ollie Brand speaks with Lisa Wyld of Missenden Abbey International Hotel School. Responsible for educating & preparing new generations for a career in hospitality, Lisa shares insight into the highs & lows of attracting passionate talent into the sector today. 

Listen in to hear Lisa share why she loves her job, what’s new & the biggest threats that put off students pursuing a career in hospitality. 

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

There is no question Alex Marsh of Tweakd is passionate about food, drink and all things hospitality. In this podcast he does not hold back on sharing his experiences, thoughts and insights on the industry today. From talent management to technology, from legislation to leadership, Alex is clear; it is time for hospitality to re-evaluate its business vision and strategy to ensure operators give greater focus - and breathe new life and passion - to its core purpose: delivering exceptional guest experience. Now is the time to celebrate and deliver on the love of food, love of service, love of interaction, love of people. 
Listen in to hear Alex speak with Ollie and share what he feels companies need to focus on to ensure they can deliver and enhance guest experience.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]

In Zupa's second Recipes For Success podcast Ollie Brand is in conversation with Anya Doherty, a real trailblazer in the sustainability of food. Anya is founder and CEO of Foodsteps, a technology platform that empowers food businesses with the data and tools to grow sustainably. 

Listen in to hear how food businesses can be more sustainable, uncover the key challenges to adoption and learn more about the increasing role of the consumer.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: [email protected]