Shweta Srivastava is a visionary leader with over 21 years of experience in performing diverse & cross-functional roles in the field of Customer Experience.  As the Head of CS & Customer Experience at Tata Cliq, she plays a key strategic and operational leadership role that is responsible for designing and implementing strategies, to bring the customer to the centre of everything that the organisation does.

We cover:

• How do users/customers view automated processes in customer support?
• What to look for when building your customer support team?
• What metrics are best to gauge customer sentiment?
• What to look for when investing in a conversational AI platform?