Why You Win

Redefining Dealer Experience in the Motorcycle Industry with Chris Peterman


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Building trust with dealers takes time, but when you’re determined to win, every challenge becomes an opportunity.

In this episode, John and Kyler talk to Chris Peterman, a 30-year veteran of the power sports industry, about his journey from aspiring teacher to sales leader. Chris shares why his competitive drive is the key to his success and how he tackles industry challenges, from shifting markets to building strong dealer relationships.

He reveals how staying aggressive, embracing risk, and focusing on innovation are essential for staying ahead. Plus, learn how Chris uses his unique experience in both dealerships and OEMs to drive product success and customer loyalty in an intensely competitive space.

Key Takeaways:

  1. Build transparent OEM and dealer partnerships: Chris underscores that open data sharing and shared goals create healthier, faster growth and prevent complacency across the channel.
  2. Lead with demo-first experiences: He explains how traveling test-ride trucks and community rides put “butts in seats,” turning curiosity into sales and deepening customer loyalty.
  3. Attract Gen Z with affordable, standout bikes: Chris shows why visually striking models priced in the $5–7K range meet younger riders’ budgets and style expectations, expanding ridership even amid tariff pressures.


Timestamps:

(00:00) Why Chris can’t stand losing

(01:39) State of the powersports market and tariff headwinds

(02:59) From teaching track to dealership fast lane

(06:30) How an education background shapes leadership

(10:12) Ingredients for winning OEM and dealer channels

(14:29) Japan versus China versus India business styles

(15:35) Landmark launches including Ducati 916, Yamaha Rhino, and CFMOTO 450 SS

(18:06) Demo rides and the “butts-in-seats” formula

(24:53) Embracing competition inside crowded dealerships

(32:07) Gen Z price points and post-COVID demand


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Why You WinBy Element Three