In this enlightening episode, we delve into the evolving landscape of hospitality leadership, highlighting the crucial role of human resources, training, and operations in crafting successful businesses. Stacey Oliver-Knappe, a seasoned consultant with a rich background in HR and staff development, shares her unique insights on the importance of a candidate-friendly recruitment process as the first step towards effective employee retention. She emphasizes the need for businesses to adapt post-COVID, addressing the significant impact of leadership actions on team dynamics and the overall company culture. Through a blend of practical advice and strategic thinking, Stacey outlines how companies can navigate the challenges of today's labor market by focusing on nurturing talent from within and fostering a workplace environment that values connection, empathy, and mutual respect.