In this episode of Value-Based Care Insights, Daniel J. Marino sits down with Todd Nelson, Chief Partnership Executive at the Healthcare Financial Management Association (HFMA) to discuss how the providers continue to redefine how they provide care through the consumerism model. The current climate has prompted consumers of all ages for a 24/7 healthcare experience that is digital and convenient. The pandemic has required healthcare systems to pivot to engage patients, putting an acceleration to the advancement of telehealth and leaving providers with the question of how to build contactless relationships with patients and still be able to meet them where they are?

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