When called upon to transform an organization, it's often a delicate and ever-changing balancing act. This requires delivering outcomes that not just meet expectations but will win in the market and operate within the realities of the institution's resources and capabilities.

In this episode, we sit down with Kevin Miller, CEO of Travis Credit Union, to discuss their journey of such an effort. Kevin walks through the ambitious goals for the CU and its approach to people, processes, and technology. He shares insights and lessons learned almost 3 years into the process.

Key topics from our conversation:

• Building and maintaining transformation momentum
• Managing board relationships during major change
• Balancing growth ambitions with operational realities
• Practical approaches to digital transformation
• Creating sustainable organizational change

For more info:

• Travis Credit Union
• Kevin's LinkedIn Profile