Every #ecommerce owner should make sure that the site meets users’ expectations. This includes customer service response time, because the longer waiting time, the less likely a purchase will be made. Does the current state of e-commerce require any changes in terms of customer experience?

In today’s episode of E-commerce Spotlight, Diane Hajzer will talk with Yohan Loyer, an expert from Gorgias about reduction of customer service response time ⏳ The guest will present ways to improve customer satisfaction.

From the #podcast, you will learn:

🎧 What is the current state of e-commerce?

🎧 What is the ideal response time?

🎧 How we can reduce it?

🎧 Does the type of communication channel matter?

🔔 Subscribe and don't miss out on new episodes!

Watch on YouTube ➡ https://youtu.be/70kmywyZKIM

Get to know us 👉 https://www.icea-group.com/

Let's meet on social media 👋

FB ➡ https://www.facebook.com/iceagroup

LI ➡ https://www.linkedin.com/company/iceagroup/

IG ➡ https://www.instagram.com/icea.group/

TikTok ➡ https://www.tiktok.com/@iceagroup