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Reducing Churn: How to Fix a Leaky Bucket
You’re doing a great job adding a lot of new sales, but why isn’t your monthly recurring revenue climbing in proportion? You have a leaky bucket.
Without an ongoing way to measure churn, you’re hurting your customer experience. It’s time to learn about reducing churn.
In this episode, I interview Logan Lyles, VP of CX at Sweet Fish and Co-Host of B2B Growth, about building the runway while you’re taking off, being the dentist, and how to develop a proactive approach to customer relationships.
Join us as we discuss:
- Warning signs of high customer churn
To hear this interview and many more like it, subscribe on Apple Podcasts , Spotify , or our website or search for Now Brands Talk in your favorite podcast player.
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By Ada Support
5
2626 ratings
You’re doing a great job adding a lot of new sales, but why isn’t your monthly recurring revenue climbing in proportion? You have a leaky bucket.
Without an ongoing way to measure churn, you’re hurting your customer experience. It’s time to learn about reducing churn.
In this episode, I interview Logan Lyles, VP of CX at Sweet Fish and Co-Host of B2B Growth, about building the runway while you’re taking off, being the dentist, and how to develop a proactive approach to customer relationships.
Join us as we discuss:
- Warning signs of high customer churn
To hear this interview and many more like it, subscribe on Apple Podcasts , Spotify , or our website or search for Now Brands Talk in your favorite podcast player.