In 2013 Intel IT set a target to reduce all reported IT incidents requiring our attention by 40 percent by the end of the year. We devised a client incident prediction Proof of Concept (PoC) using Intel Distribution for Apache Hadoop software. Applying text analytics to millions of client event logs and thousands of client [...]

Reducing Client Incidents through Big Data Predictive Analytics

The Intel IT podcast channel is a resource of audio, video and IT whitepapers (PDFs) that enable IT professionals to engage with their peers in the Intel IT organization—and with thousands of other IT professionals—so they can gain insights into the tools, methods, strategies and IT best practices that are proving most successful in addressing today's tough IT challenges. Topics include: IT Best Practices, IT Business Value, IT Competitive Advantage, IT Business Agility, IT Continuity, IT Cloud Computing, IT Business Efficiency, Green IT, IT Sustainability, IT Data Center, IT Employee Productivity, IT Information Security, IT Client Technology, IT Efficiency, and IT Innovation.

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Reducing Client Incidents through Big Data Predictive Analytics

Reducing Client Incidents through Big Data Predictive Analytics