In this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding.

What is microlearning?

How do you create microlearning courses?

Is microlearning for everyone?

You can reach Mark on Linkedin here: https://www.linkedin.com/in/marknick/

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Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.