In this episode of the Customer Success Pivot Your Career Podcast, hosts Alex White and David Lokietz welcome Layton Chaney, an 18+ year customer success veteran for a candid, unfiltered conversation about burnout, mental health, and redefining success.

Layton describes how he recently paused and labeled a personal failure, only to find relief and clarity. The discussion explores how SaaS grind culture, shaky leadership values, and weak psychological safety impact CS. Learn practical signals like the “Sunday method” to know when it’s time to reevaluate your priorities.