In this episode, host Simon Scriver is joined by Natasha Evans (About Loyalty & Your Experience May Vary podcast) and David Amos-Reeves (Prostate Cancer UK & Experience Hub) to reflect on Fundraising Everywhere's recent Supporter Experience Conference.

Together, they unpack some of the conference's key themes - including the "relevancy crisis" facing charities, why so many organisations struggle to turn their commitment to supporter experience into real organisational change, and what it truly means to reflect a supporter's motivations back to them.

They also explore the differences between large and small charities when it comes to delivering great supporter experiences, share standout moments from the conference (including a powerful session on storytelling from Lisa at Fireside Fundraising), and look ahead to what's coming; from AI's role in closing the relevancy gap, to protecting the irreplaceable human element in fundraising.

Members can watch the Supporter Experience Conference sessions On Demand

Find Natasha and David's podcast, Your Experience May Vary

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