In this episode I spoke to Steve Williams of Oli Insurance Services and Heffernan Insurance Brokers. We discussed how agents/brokers should be redoubling their efforts to focus on the business activities that are most valuable to their companies. We discussed how Oli Insurance Services can help agents with this by allowing those agents the capability to focus while Oli picks up the slack in other areas such as back office etc. We also looked at the market for agencies and how agent leaders need to think about how they strategize for their futures.