BCBSRI's Erika Pietrunti hosts this discussion about BCBSRI's three Your Blue Store locations in East Providence, Lincoln and Warwick. To explain why BCBSRI has physical storefronts and how they can help customers, Erika is joined by guests Melissa Cummings, BCBSRI executive vice president and chief customer officer, and Paul Ryan, director of retail strategy and operations at BCBSRI.