What does the retail store of the future look like? Are we returning to the norm anytime soon or is the new way here to stay?

2020 is certainly helping us to reconsider how we interact with our physical environment and, for community pharmacy, this represents a big challenge going forward.

However, it is also a great time to identify innovative opportunities to enhance the physical store area and improve patient experiences and outcomes. Getting on the front foot now will ensure community pharmacies remain accessible and valuable destinations for patients when we settle into the new norm.
 
In this episode,Gary McCartney, owner and creative director of McCartney Design, discusses how physical store environments can go a long way in shaping positive patient outcomes. Gary, has over twenty years of experience in retail design across a variety of industries, including community pharmacy.

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