"When it comes to any role in tech and if you want to join a really, really innovative, fast-growing exciting company, you need to be willing to reinvent yourself and you need to make sure that you have no ego attached to anything you've done in the past. Because if you're holding onto history, then you're quickly going to become history."

Sara is an innovative Customer Success professional who’s passionate about customer focus, creative campaigns and organized project planning.

Sara Masson is a Director of Customer Success at Loopio.

Here are some of the highlights from this episode:

• Evolution of customer success organization

• Customer Journey

• Customer Retention

• Customer Health Score

• Scaling Customer Success Team