In this podcast, we explore how a leading regional insurance provider reinvented its chatbot “Minerva” with Salesforce AI—leveraging intelligent knowledge retrieval, Salesforce Flows, and smart fallback routing to deliver seamless 24/7 customer support, streamline policy, payment, and claims queries, reduce call center volumes, cut costs, and enhance customer satisfaction without additional staff. https://www.datamatics.com/resources/case-studies/reinventing-insurance-customer-service-with-salesforce-ai-chatbot