October 22, 2025

Reinventing ITIL in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant

25 minutes

Explores the integration of ITIL (Information Technology Infrastructure Library) principles with DevOps methodologies, offering innovative techniques for their combined application. It provides an in-depth look at ITIL's foundational concepts, including service lifecycle phases like strategy, design, transition, and operation, alongside essential processes such as incident, problem, change, and release management. The text also thoroughly introduces DevOps, explaining its cultural shift, core elements (people, process, technology), and key practices like continuous integration, delivery, and deployment, while highlighting how these can adapt and enhance traditional ITIL processes to meet the demands of rapid digital transformation. The author, Abhinav Krishna Kaiser, leverages his extensive experience to analyze perceived conflicts between the two frameworks and offers practical approaches for their harmonious implementation, with a strong emphasis on automation, collaboration, and continuous improvement.

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