I spoke with Eric Wangler, President of BigHand North America, a software development company specializing in delivering speech, task delegation, document creation and process improvement solutions. We discussed the release of BigHand Now, the evolution of workflow management, how organizations are using it to increase efficiency and build accountability, the key considerations for choosing a solution for managing workflow, and the future of the sector (particularly given the collaboration between BigHand and Integreon), among other topics.