What happens when you combine clinical depth, corporate wisdom, and a passion for thriving teams? 

In this powerful conversation, we explore the idea of relational intelligence and why it’s emerging as the next evolution beyond emotional intelligence. From psychological safety and the hidden signs of burnout to the real human impact of AI on our teams, Mark shares a refreshing take on what leadership truly demands today. This is one of those conversations that will stick with you. 

In this episode, we cover: 

(00:00) – Introduction

(04:48) – Why relational intelligence is more than emotional intelligence with a makeover

(13:04) – How to tune into the emotional soundtrack of your team

(21:15) – Why success for a team is ultimately a feeling, not a number

(22:37) – Simple ways to create a culture of trust, mattering, and safety

(33:06) – The leadership mindset shift from rescuing to holding space

(37:15) – How shadow AI use is eroding team conversations and coaching moments

(48:07) – The link between burnout and suppressed emotions (and how to spot it early)

(54:41) – Final Thoughts

Thriving teams aren’t just smarter—they’re more connected. 

What really stayed with me from this episode is Mark’s beautiful metaphor: "Don’t just look at the dancers, pay attention to the dance." As leaders, we often get caught up in individual behaviors, but it's the collective rhythm of our teams—the unspoken soundtrack—that tells the real story. Our role isn’t to rush in and rescue, but to hold space with curiosity and care, especially in moments of change, fear, or disconnect. That’s what makes a team thrive.