Billy Blough, National Accounts and Sales Manager for Douglas Dynamics, joins the show to share what really drives success in the snow and ice industry. Billy supports fleet contractors across the country and explains why the right plow is only half the story. The other half is the relationship. He talks about Douglas Dynamics’ commitment to building Western, Fisher, and SnowEx equipment in-house, their ability to scale during major storms, and why reliability determines whether a contractor wins or loses a season. We dig into fleet strategy, the importance of fast hookups, and the impact of new tools like the Pile Driver pusher box. A practical, insider look at what it takes to run a high-performing snow operation.