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In the course of being hired on to work as an emergency operator, whether as a 9-1-1 calltaker or dispatcher, new hires receive extensive training on policies, procedures, and the demands of the job. For many, that foundation plus occasional mandated refreshers is enough to stay sharp for years.
But for others, even after completing initial on-the-job training, noticeable skill deficiencies emerge that can affect performance and public safety.

In this episode of LifeLine 911, we dive into the world of remedial training. We explore why some telecommunicators need additional support after their probationary period, how agencies identify and address those gaps, what effective remedial programs look like, and the real-world impact on both the communicator and the communities they serve.

Whether you’re a trainer, supervisor, or frontline telecommunicator, this conversation sheds light on an often-overlooked but critical part of maintaining excellence in emergency communications.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to [email protected].

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