Do you try to avoid confrontation at all costs? Do you run in the opposite direction instead of having the difficult conversation? In today's episode Michelle talks with award winning attorney Renee Bauer who has had her share of confrontation about how to handle difficult people and situation. Renee gives up 4 Tips on how to have a productive conversation instead of a screaming match. You'll learn the BIFF method as well as the best time to have these difficult conversations.