We are treading back into the dark and dangerous territory of luxury property management with Rob and Rachel All-Day of Abode Luxury Rentals. Rob and Rachel handle high-end vacation rentals for high-net-worth individuals, which is a 24/7 gig. It can be stressful, they work with a clientele who are often demanding and can have unrealistically high expectations. We’re going to hear about the value of knowing exactly who your customer is, and keeping a business purposely small. We’ll also hear about the value of knowing how to let customers just dump all over you—another one of the things that Rachel says she has learned from Rob. And, we’re going to hear about one of the world’s great existential questions: How do people use so much toilet paper in such an incredibly short period of time?