The Park Hyatt New York is an iconic New York City hotel, having been awarded both the 2021 Forbes Travel Guide Five-Star Award as well as the 2021 U.S. News & World Report, Best Hotels in NYC.

In this episode, Area Vice President and General Manager of the Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.

We discuss:

1. How the Park Hyatt New York has been able to turn the past 12 months challenges into opportunities.
2. How the lifting of domestic and international travel restrictions is reawakening New York City
3. The differences guests will see at the Park Hyatt New York as a result of the pandemic.
4. How the Park Hyatt New York is consistently delivering a five-star service for all guests in the wake of the pandemic.
5. The importance of communication at all levels through the closure and during reopening.
6. Staffing challenges facing hoteliers now and in the future.