As IT evolves to deliver value to the business, product development is likely inevitable. But doing so successfully requires organizing in a way that you can both develop a great product AND support it.  

Brian Hart, VP of IT Internal Business Solutions at Amway shares his insights on this topic and why it's really more of a practice than a destination. 

Brian is interviewed by our Chief Innovation Officer, Jim VanderMey - someone who knows quite a bit about this topic himself. 

Enjoy!