In this episode of Growing in the Green Industry, we welcome Jason Craven, President & CEO of Southern Botanical and Dylan Richmond, Business Development, Commercial with Southern Botanical.  During this podcast, Jason and Dylan share the importance of mastering the basics of customer service. They discuss recruiting the right people, finding the right mentor and how to encourage your team members to build confidence in themselves to grow in their roles.  This episode is hosted by Miles Kuperus at Include Software, Brett Lemcke at R.M. Landscape and Luke Melograno at Mariani Landscape.