In this episode, Seth Hooper and Austin Breshears discuss the importance of effective communication in reporting facilities issues. They explore various methods of reporting, including face-to-face communication, text messaging, and the use of communication platforms like GroupMe and Slack. The conversation emphasizes the challenges and benefits of each method, ultimately leading to the discussion of Computerized Maintenance Management Systems (CMMS) as a more efficient way to track and manage maintenance requests. The hosts share insights on how to implement these systems and the importance of training staff to use them effectively.