Knowing which customers haven’t worked in the hospitality industry is like a sixth sense you develop when working in restaurants. Typically, those who haven’t are more likely to be rude and fail to understand basic etiquette rules, so we propose that every person be required to work in a restaurant for at least one year, preferably as their first job. Hear what Nikos, Nick, and Liz have to say about the topic as they answer questions, including:

• Are people who haven’t worked in hospitality more likely to be rude at a restaurant?
• Do hosts and hostesses have a different customer-relations experience than other hospitality employees?
• How do you feel about restaurant industry employees who act like a$$holes when dining out?
• What is the most challenging environment for customer relations?