In this episode, hosts Heather and Linda share their solar eclipse experiences and follow-up thoughts from last episode's Cortana discussion. Lakeside's Product Marketing Manager, Patricia Diaz, joins to talk about UX design and the process of updating a website. From there, the discussion turns to end-user experience as an IT concept, focusing on three main questions: (1) What is it? (2) How can you measure it? and (3) What are the benefits?