Postcards are short current episodes, addressing a topic that currently interests me, host - Heather Smith.

In the App Advisory Mastermind group someone asked How to charge for your time in scoping App Advisory, when the client kept changing their mind about what they needed. In this postcard, I talk about how I approach scoping workflow improvements and App research with a client. I also address the client's mindset.

One thing I did not mention is that it's also necessary to recognise that the holy grail may not exist, and reviewing and refining workflows may provide a cost effective and viable solution. 

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