For finance companies, providing round-the-clock customer support is critical. Customers are typically spread out across geographies and also travel frequently across time zones. They expect financial services providers to be available 24/7 to address their queries, requests, and complaints no matter where they are and what time of day it is. They desire convenience when it comes to reaching out to these providers, expect quick and hassle-free query resolution, and value a personalized touch at every point of interaction. If their needs are unmet, they simply move on to others offering a better service.

Top-flight finance players know that the cut-and-dried approach to customer service will no longer do and that they will need to deploy the absolute best technologies and platforms available and combine them with the right level of human touch if they want customers to stay. What tools and strategies are they turning to?

Join us on the next episode of CX Beats to find out! Here, renowned speaker and CX transformation leader Mr. Karem, currently Global VP of CX at Rain, will shed light on how the finance sector is evolving, the challenges in setting up instant customer support, and the way forward for companies.

The discussion will specifically focus on:

• Continuous and reliable customer service, especially considering the non-stop nature of the 24/7 financial service markets
• Fostering collaboration between customer support teams and other departments
• Best practices to create a frictionless customer experience
• Most significant CX trends within the financial services industry