We launched The 80 Percent in April with a visit to the grocery store to find out how essential workers were coping during the beginning of the pandemic. Now, four months later, we're returning to the grocery story to find out how businesses and employees have adapted to their next normal.

JD is joined by long-time grocery professionals Harold Lloyd and Evan Parkes. We explore the importance of communication and cross-training to enable operational agility. We highlight the talent retention challenge the industry is now facing. And we discuss how the face mask controversy is impacting the frontline.

Find more grocery insights and educational opportunities from Harold Lloyd at hlloydpresents.com.

Read JD's July column in Learning Solutions Magazine for a real-life example of how cross-training can impact someone's career long-term.

• Watch the full NBC San Diego report Grocery Store Workers Get Short End of Stick in Fight Against Coronavirus from July 18, 2020.
• Watch the full CBS New York report Coronavirus Update: Grocery Store Employees Worry About Safety, Health from March 31, 2020.
• Watch the full CBS Pittsburg report Customers React After Grocery Store Employee Tests Positive for Coronavirus from July 7, 2020.
• Watch the full WPXI-TV News Pittsburgh report Empty Shelves? Aluminum can shortage due to COVID-19 pandemic impacting local beer distributors from July 21, 2020.

Remember to grab your free tickets for AxoniCom LIVE - the only conference focused on the needs of the frontline. This one-of-a-kind digital experience takes place on September 28th and 29th. These two days are guaranteed to help you prepare your frontline for whatever comes next.

The 80 Percent is brought to you by Axonify. To learn how you can build training for your frontline workforce that actually works, visit axonify.com. If you have a frontline story you’d like us to explore on a future episode, let us know at [email protected]