Summary:

Microsoft faced a major challenge when their AI chatbot generated offensive content, but instead of hiding, they owned the moment. Join Kelsey Arico as she explores how resilient organizations respond to failures by taking accountability, maintaining transparency, and aligning actions with their core values. Discover why real resilience isn't about perfection but about proactive communication and proving integrity through action. Learn how Microsoft transformed their setback into an opportunity for growth, strengthening both their technology and trust with stakeholders. This episode underscores the importance of resilience as a habitual leadership quality.

Chapters:

0:00

Microsoft's AI Chatbot Generates Controversy with Offensive Content

0:37

Resilient Leadership: Communicate and Act Amidst Chaos

1:37

Microsoft's Resilience and Accountability in Crisis Management

3:09

Building Trust Through Transparency and Resilience

4:07

Resilience in Leadership: Owning the Moment and Building Trust

Host Kelsey Arico: linkedin.com/in/kelsey-arico-775b772b

Executive Producer Jim Kanichirayil: linkedin.com/in/drjimk

Music Credit: "Lost in Dreams" by Kulakovka